SMS surveys can be a great way to collect feedback from your customers, no matter where they are. With over a million people using SMS to communicate daily, your reaching is nearly limitless. Plus, text messages have a much higher response rate than other methods like email or social media. So if you’re looking for an easy and effective way to survey your customer base, using SMS survey software is the way to go.
SMS survey software makes it easy for companies to send surveys, polls, and questionnaires to users, customers, and potential customers via SMS/text message. Asking customers for their opinions via SMS survey is one of the most efficient ways to do so. It’s fast, it’s easy, and you’re likely to get a higher response rate than other methods. Your company must choose the right software to ensure that your SMS surveys are well-designed, effective, and meets your customer’s needs.
Listed below are the 17 best SMS Polls or survey software of 2022.
- Survey Monkey
- Alchemer
- Delighted
- SimpleTexting
- TextMagic
- Heymarket
- Mobile Text Alerts
- GetFeedback
- Survey Sparrow
- QuestionPro
- ROUTEE
- JookSMS
- Zonka Feedback
- Go4Clients
- piHappiness
- SMS-Track
- SurveyMill
1. Survey Monkey
Survey Money is the most popular SMS survey software and allows you to send text surveys to your customers via text message. You can use pre-written questions or create your own, and there are options to send surveys in multiple languages. Survey Monkey also offers a wide range of integrations, making it easy to use with other software you may already be using.
With Survey Monkey, you can send SMS surveys at the perfect time to get more accurate responses, whether before or after an event. You can set triggers to send surveys post-event for dining, employee onboarding, doctor visits, or customer support interactions. You can upload numbers from a CSV file, sync with Active Directory, or input them manually. The tool is affordable and easy to use on mobile devices.
Features:
- Mobile Survey
- Survey Builder
- Poll Management
- Template Management
- Social Media Integration
- Customization
- Live Result Sharing
- Engagement Traffic
Survey Monkey is rated 9.2/10 for its ease of use and 9.0/10 for ease of setup. It offers support options such as email and live chat for its users. There are no Free trials available, but there is a free basic plan with limited features.
The pros of using Survey Monkey include the following:
- Extensive integration
- Reduces bias
- Straightforward creation and customization of surveys
- Free version available
The cons of using Survey Monkey include the following:
- Limited user access
- Too many confusing features
Prices for a Survey Monkey subscription start at $25/user per month. They also offer Business and Personal plans. The software is available on different devices, such as iOS and Android.
2. Alchemer
Alchemer (formerly SurveyGizmo) is the SMS survey tool to help create a customer-centric organization. With Alchemer, you can easily collect customer feedback and use it to make fundamental changes in your business. Whether you’re interested in running a simple survey or making significant changes, Alchemer can help you get there.
Alchemer is the only customer-centric solution that helps you VoC and CX so your organization can truly be centered around the customer. You’re able to make sure that the voice of your customers is heard by every department and invested in every decision regarding them – from finding more customers like them to retaining them.
Features:
- Customized surveys
- Feedback management
- Integrations
- Communication Management
- Workflows
- Reporting and analytics
Alchemer is rated 7/10 for overall user experience and 8.5/10 for ease of setup. It offers 24/7 live chat support, training, and webinars.
The pros of using Alchemer include the following:
- Supported with forums, videos, and conferences
- Advanced layout and reporting
- Bulk edit mode
The cons of using Alchemer is its limited setting up logic.
Prices for Alchemer start at $49 per month on the Collaborator plan. There is no free trial available, but they offer a free version. Alchemer also has a Standard License and Market Research License plan.
Alchemer software is free to download and can be used on devices such as iOS and Android.
3. Delighted
Delighted is an easy-to-use SMS survey platform that allows you to send surveys via text message and collect customer feedback quickly. It has sentiment scoring, customer feedback filtering, and real-time notifications so you can stay on top of customer satisfaction.
Delighted is the customer experience platform businesses rely on to turn feedback into actionable next steps. With Delighted, you can quickly and easily customize NPS, CSAT, CES, and emoji survey templates to get insights that inform your business strategy. Thousands of high-growth businesses and established enterprises use Delighted daily, including Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, and Doordash.
Send surveys to customers easily through email, SMS text, in-app messaging, or link URLs. Set up integrations with just a few clicks: Trigger surveys and automatically sync feedback into tools you’re already using, like Slack, Salesforce, Shopify, Stripe, Hubspot, etc. Get alerted about trends that need attention right away with AI-powered survey analysis reports and role-based dashboards.
Features:
- NPS SMS Survey
- Custom Survey
- Customer Satisfaction
- Complaint Monitoring
- Survey Management
- Customer Segmentation
- Trend Analysis
Delighted is rated 8/10 overall, 9/10 for ease of use, and 9/10 for functionality. Users thoroughly recommend Delighted for its simplicity and features.
The pros of using Delighted include the following:
- Vendor assisted implementation
- Survey links through email and SMS
- Intuitive interface
- Customization features
- Automation
The cons of using Delighted are the following:
- Limited integration features
Prices for Delighted start at $224 per month, which is very expensive for start-up companies. They also offer a free trial, and you may request a quote for a personalized subscription.
The Delighted software works on iOS and Android devices. There is also a website available.
4. SimpleTexting
SimpleTexting is an app that sends text messages en masse for alerts and surveys. With it, you can easily create text surveys and collect feedback data. Send mobile surveys to a large group quickly, see customer responses or votes almost immediately, get accurate results, and follow up with respondents without trouble.
This app is perfect if you want to collect customer or employee feedback through simple surveys sent only through text messaging. However, because this software is messaging software only, it doesn’t allow you to send your surveys through other channels like email or website surveys. Additionally, it lacks features like the ability to send multilingual (surveys in multiple languages) surveys.
Features:
- SMS Polling and Voting
- Text-to-Win
- Contact Management
- Multiple Question Types
- Data Analysis Tools
- Reporting and Analytics
Simple Texting is rated 9.5/10 by users for overall experience. Many users recommend it for its ease of use, quick setup process, and excellent customer service.
The pros of using SimpleTexting include the following:
- Intuitive messaging platform
- Quick setup process
- Great customer service
- Competitive pricing plans
- Ability to quickly create text surveys
- Integration features
The cons of using Simple Texting include the following:
- Limited analytics and rapid responses
Prices for Simple Texting start at $25 per month for 500 credits. They also offer a free trial to try it out before subscribing to their monthly plans.
Simple Texting is compatible with iOS and Android devices. It also works on web browsers, so it’s accessible through any device.
5. TextMagic
TextMagic is an SMS Survey tool that allows you to improve your Customer Experience and get feedback from any audience. You can schedule when your SMS Surveys will be sent to customers, so it’s completely automated. SMS Survey Analytics will help you analyze the feedback data or export the replies, and TextMagic Dashboard helps to check the surveys’ deliverability, responses, and performance.
The tool also gives you six ready-made survey templates for various purposes, such as customer satisfaction or product feedback. You can add personal details to your surveys by adding merge fields. Additionally, you can create automatic replies based on specific keywords in the customers’ responses. The Preview tool allows you to take and fill out your surveys to test the survey before publishing them.
Features:
- Customizable SMS Survey Templates
- Message Personalization
- Scheduled Messaging
- Reporting and Analytics
- Mobile Coupon and Keywords
Text Magic is rated 9/10 by users for its overall experience. Many users recommend it for its responsive customer service, intuitive interface, and customization features.
The pros of using Text Magic include the following:
- Powerful API
- AI-driven message personalization
- Easy to use drag and drop editor
- Integration features with popular apps like Slack
- Ability to track survey performance
The cons of using Text Magic include the following:
- Limited customization options for surveys
- No multilingual feature
Prices for TextMagic start at $10 per month, and they also offer a free trial. The software is compatible with iOS, Android, and web browsers.
6. Heymarket
Heymarket is a business text messaging for companies with 100+ employees. Customers can use SMS, Facebook Messenger, Apple Business Chat, Google’s Business Messages, and WhatsApp without having to install an app. Team members can send, read, and reply to messages from Heymarket Web on their computers or via the native iOS or Android apps.
Heymarket offers SMS survey features that allow you to collect customer feedback quickly. You can create your surveys using their drag-and-drop form builder and customize responses with merge tags. Heymarket’s survey analytics enables you to analyze response data by tracking reports, metric trends, and individual responses. Additionally, they offer various integrations to connect your surveys with other tools.
Features:
- Drag & Drop Form Builder
- Metric Trends and Reports
- Response Analysis
- Integrations with popular apps
- SMS Surveys Automation
- Team Collaboration Tools
- Secure Messaging System
- Multilingual Support
Heymarket is rated 8/10 by users for its overall experience. It has an excellent user interface and comes with powerful automation features.
The pros of using Heymarket include the following:
- Easy-to-use form builder
- Ability to manage customer conversations across different messaging channels
- Integration features with popular apps
- Software is reliable, lightweight, and simple
The cons of using Heymarket include the following:
- No free trial
- Not suitable for small teams
- Limited customization options for surveys
Prices for Heymarket start at $38 per month, and they also offer a free 15-day trial. The software is compatible with iOS, Android, macOS, and Windows 10 devices. It can be used for SMS marketing, surveys, and polls.
7. Mobile Text Alerts
Mobile Text Alerts is a business SMS solution that allows you to engage with customers through texting. With our user-friendly online platform and mobile app, get up and running in seconds by sending survey questions, promotions, and other updates directly to your customer’s phone.
The platform’s centralized inbox enables users to view subscribers’ replies on campaigns, engage with clients in two-way conversations, and respond to questions–effortlessly. Automated messaging spares you time and energy by automating menial tasks, opt-in choices expand your subscriber list quickly and easily, and analytics options give you all the data you need at your fingertips.
Features:
- Survey and Feedback
- Third-Party Integrations
- Real-Time Reporting
- Multi-channel communication
- Customization
- Engagement Tracking
Mobile Text Alerts has a very high rating of 10/10 for overall satisfaction. It is also rated highly and most likely to be recommended for its customer support and user interface.
The pros of using Mobile Text Alerts include the following:
- Powerful two-way conversation tools
- Convenient to use
- Integration features with popular apps
- Ability to track surveys performance
- Customizable options for surveys
The cons of using Mobile Text Alers include:
- Character limitations for SMS and MMS
- Limited personalization features
The basic monthly subscription for Mobile Text Alert starts at $19 per month to up to $1,299 per month. Other options offered include Standard, Professional, Premium, and Enterprise Accounts.
Mobile Text Alerts can be deployed using various devices, including Mac, Windows, Linux, Android, and iOS.
8. GetFeedback
GetFeedback is a tool that helps you capture real-time quality customer feedback by sending survey invitations through SMS. The automation in this tool enables the surveys to be sent to customers automatically after an interaction so that you can get prompt feedback. Create professional-looking surveys with your branding that are easy for customers to take.
SMS surveys also enable you to compare your response rate against other channels, like email. Plus, if you integrate with Salesforce, you can take immediate action on feedback received–data is automatically sent back into Salesforce. You can send SMS Surveys right after a purchase, customer service call, appointment, event, or flight!
Features:
- NPS Survey Structure
- Negative Feedback Management
- Sentiment Analysis
- Multi-Channel Data Collection
- Survey/Poll Management
- Reporting and Analytics
GetFeedback is highly rated, with a 9/10 satisfaction score overall. Its customer support and user interface are also highly rated and most likely to be recommended.
The pros of using GetFeedback include the following:
- Creates Interactive Mobile Survey
- With great background and theme options
- Great customization features
- Native integrations to Salesforce and other CRM
- Supported by Survey Monkey
The cons of using GetFeedback include the following:
- Costly plans if you want more features
- Weak reporting analysis
- No filtering and analysis
GetFeedback pricing plans start at $50 per month for the Professional Plan. It also offers other plans, namely, advanced and Corporate plans. This software is web-based and requires Cloud and Saas support.
9. Survey Sparrow
You can do more than surveys with Survey Sparrow’s Omni-channel Experience Management Platform. Power up your experience management programs and deliver an omnichannel experience at all touch points. All data is in one place. Customize & share email surveys and get more excellent open rates by customizing the subject and body and sending from a custom email address of your choice.
By white-labeling your emails and sharing them, you can generate QR codes that allow people to take surveys. You can track the progress of these surveys by generating multiple unique links. Custom Domain enables you to share surveys under your company’s domain name and brand, furthering customer engagement. You can insert the survey as a pop-up card, chatbot on your website, or inline.
Features:
- Survey/Feedback Customization
- Ready-made Survey Templates
- Social Media Integration
- Action Management
- Alerts and Notifications
- Survey Management
- NPS Online Forms Builder
Survey Sparrow is rated 8.5/10 for the overall experience and 8/10 for ease of use and features. They also offer training, documentation, and 24/7 Live Support.
The pros of using Survey Sparrow include the following.
- Intuitive user interface
- No code survey form builder with strategic insight collector
- Multi-use survey building
- Easy to use and set up
- 14-day free trial available
The cons of using Survey Sparrow include the following:
- Limitations on some features
- Lousy customer service
Pricing plans for Survey Sparrow starts at $19 per month per user. They also offer a free trial and a free version with limited features. The software is web-based and requires SaaS systems.
10. QuestionPro
QuestionPro is the top-rated online survey software approved by over 96% of reviewers. Our user-friendly software lets you create, distribute, and analyze online surveys, polls, forms, and quizzes. Use our advanced features to customize the survey experience and power sophisticated analysis completely. And when you need help, we offer 24 X 7 LiveChat for all users.
QuestionPro offers four product editions: Essentials (the free version), Advanced (for single users), Team (for collaboration), and Research (with all premium features). We have hundreds of survey templates, 38+ question types, and multiple ways to reach respondents through email, integrated pop-ups, SMS, and social sharing.
Features:
- Survey Builder and Management
- Customizable Question and Reports
- Multi-Channel Distribution
- Offline Response Collection
- Reporting and Statistics
- Template Management
QuestionPro is rated 8/10 for the overall experience and 9/10 for ease of use and features. It is also known as an all-in-one survey solution with 24/7 customer support.
The pros of using QuestionPro include the following:
- Ease of use
- Wide variety of survey components
- Reliable and stable software
- Great customer support team
The cons of using QuestionPro are:
- Limited reporting options
- No real-time analysis
Pricing plans for QuestionPro start at $10 per month. They also offer a free Essential edition and Free 10-Day Advanced Edition trial. The software works with various devices, including Windows, Mac, Android, and iOS.
11. ROUTEE
Routee is the perfect software for streamlining your workflow in capturing leads. It’s also a great CRM software for beginners who want more tools to reach a broader market.
Routee focuses on bulk SMS service and provides tools for voice broadcasting, promotional emails, push notifications, and automated marketing. It even has a feature that allows users to capture leads via messaging apps like Viber and Telegram. Apart from messaging apps, Routee also integrates with third-party apps like Zoho CRM, SalesForce, and Insightly.
Features:
- Bulk SMS Service
- Voice Broadcasting
- Promotional Emails
- Push Notifications
- Automated Marketing
- Lead Capture via Messaging Apps
- Integrates with Third-Party AppsReporting and Analytics
- Easy-to-Use Interface
Routee is rated 8.2/10 for the overall experience and 8/10 for ease of use and features. There’s also a forum feature where users can get answers to their questions.
The pros of using Routee include the following:
- Easy-to-use interface
- Integration with third-party apps
- Affordable pricing plans
- Excellent customer service
The cons of using Routee include the following:
- Open source projects
- Lousy customer service
Pricing plans for Routee depend on the features you want to use. They do not offer a free trial, but they do offer free demos and discounts for certain purchases. This web-based app support iOS and Android devices.
12. JookSMS
JookSMS helps small to large enterprises send personalized messages to the target audience, improving customer engagement with the brand. The centralized platform enables users to build client lists, launch sales campaigns and manage appointment reminders from one place.
JookSMS benefits businesses because it allows them to collect data to calculate ROI, track unread messages, and manage customer feedback via surveys. Users can create multiple contact accounts on the platform and prevent data breaches using SSL protocols. Additionally, enterprises can improve web traffic by sending bulk messages to clients through JookSMS.
Features:
- Contact Management
- Message Personalization
- Survey Builder
- Template Management
- Customization Features
- Mass Texting
- Reporting and Analytics
JookSMS is rated 9/10 for the overall experience and performance and 9/10 for ease of use and features. The company has an excellent customer support team who are available 24/7.
The pros of using JookSMS include the following:
- Easy to use
- Affordable pricing plans
- Great customer support team
- Multiple contact accounts
- Secure data protection
The cons of using JookSMS include the following:
- No mobile app
Pricing plans for JookSMS start at $25 per month, which allows users to send up to 10,000 texts each month. The company also offers a free 14-day trial. JookSMS is a cloud-based app that works on Windows devices.
13. Zonka Feedback
Zonka Feedback is known for its innovative survey features. This SMS survey software allows brands to create quick surveys using a simple survey builder, making feedback collection more efficient. With 25+ question types, you can get accurate feedback in the form that best suits your needs, whether it’s a rating scale question, multiple-choice question, or open-ended question.
Zonka Feedback makes it easy to manage feedback by sending real-time notifications and automating workflows. This way, the right team members are immediately notified of new feedback and can take action accordingly. You can use features like skip logic and hide logic to customize how questions are asked based on participants’ answers to previous questions. This Survey function is specifically beneficial because it ensures that each customer only receives surveying questions relevant to them and their experiences.
Features:
- NPS Survey Structure
- Mobile Surveys
- Pulse Surveys
- Negative Feedback Management
- Survey Builder and management
- Template Management
- Trend Analysis
Zonka Feedback is rated 9.5/10 for its support and 8.5/10 for ease of use and setup. They offer Live Chat, a Knowledge base, and phone-email support.
The pros of using Zonka Feedback are the following:
- Easy to set up and customize
- Various questions for multiple audience groups
- Intuitive user interface and navigation
- Responsive support team
- Mature Saas and professional reports
The cons of using Zonka feedback include the following:
- Limited background option
- Outdated and slow user interface
Starting price plans for Zonka Feedback at $33 to $349 per month. They offer Starter, Professional, Growth, and Enterprise options. Price plans for the multi-channel feature are also higher, but they offer free trials. Zonka Feedback works on desktop, iOS, and Android devices.
14. Go4Clients
Go4Clients is a digital communication platform that helps companies automate customer interaction, making it easy to always stay in touch. It offers a variety of features like instant messaging, integrating different digital channels into your marketing strategy, and more.
The platform makes it possible to automate processes in a user-friendly way with a straightforward interface so that anyone can conduct their marketing efforts within minutes. All communication channels: SMS, email, calls, forms, and CRMs are available on a single platform!
Features:
- Scheduled Messaging
- Contact management
- Reporting and Analytics
- Personalization
There is limited data on Go4Clients reviews, but the overall experience and performance of the software are rated 8/10.
The pros of using Go4Clients are the following:
- Integrates with different digital channels
- Easy to set up
- Flexible customer support
- Comprehensive analytics tools
- User-friendly interface
The cons of using Go4Clients are:
- Limited reviews and data on the platform
- Limited support options
Go4Clients offers no monthly commitments, so you can quickly pay for what you use. The company also offers a free trial and free versions. The software is web-based and is not available for Android and iOS devices.
15. piHappiness
Use piHappiness to build online surveys that fit your needs easily. With this digital tool, you can design, conduct and evaluate any online survey in minutes. The piHappiness survey app can help you understand your customer satisfaction levels. You can customize your surveys to meet your specific needs and encourage customers to provide feedback with our user-friendly platform.
With piHappiness, you can Schedule SMS surveys to be sent automatically at different touchpoints or events in the customer journey like post-purchase, bill payments, delivery, etc. intervals like every month, quarter, or even annually.
Features:
- SMS Surveys
- Multilingual Surveys
- Customized Templates
- Analytics and Insights
- Instant Reporting
- Data Export
The overall experience of using piHappiness is rated 9/10. Users rate its usage comfort at 9/10 and support efficiency at 9.5/10. They have a support facility offering Live Chat, a knowledge base, and phone email.
The pros of using piHappiness are the following:
- Automated SMS surveys
- Multilingual support
- Instant reporting and data export
- User-friendly dashboard
- Easy integration with other apps and platforms
The cons of using piHappines are the following:
- Limited reporting matrix
- The software is not very organized
piHappiness pricing plans start at $49 per month for the Standard plan. The Elite plan is at $599 per month. They also have a 7-day free trial. piHappiness works on desktop, iOS, and Android devices.
16. SMS-Track
SMS-Track is a 2-way SMS Survey tool designed to help you perform surveys and polls via text with an allegedly high response rate of 90% or more. What sets SMS Track apart is its focus on customer communication; the company promises to help you monitor customer responses in real time so that you can revert within seconds.
In addition, this software provides you with a set of pre-defined graphs to help you better visualize and present your survey results. You can also easily create your feedback reports or export the feedback data to be analyzed using other third-party software. Finally, you can schedule when SMS surveys should be sent out as per your desired timeframe.
Features:
- Text Message Survey
- Web Survey
- Data export
- Flexible scheduling
- AI/NLP text parsing
- Standard Reports
- Respondent category grouping
SMS-Track is rated 8/10 for its usability and performance. It has a user-friendly interface that is easy to set up, and you can quickly create surveys. The company also offers excellent customer service and is available 24/7 via email, live chat, and phone.
The pros of using SMS Track are the following:
- High response rate
- Easy setup
- Integration with other software
- In-depth data analysis
- Real-time monitoring of customer responses
- Flexible scheduling
The cons of using SMS Track are the following:
- Limited reporting options
- No free version is available
SMS Track pricing plans are customized. You may visit their website and request a quote to avail of their services. They also offer free trials. SMS Track is accessible on all device types.
17. SurveyMill
SurveyMill is a UK-based SMS Survey Software that helps you create and send quick and effective SMS Surveys. With this tool, you can send up to 13 questions per survey, which is fair enough for an SMS Survey. You can put any questions, including yes-no-type questions, ratings, and plain text.
SurveyMill offers you a variety of features to help you get the most out of your surveys, including response statistics, top 10 words from responses, and survey dropouts. With the opt-out feature, you can easily keep your contact lists up to date by seeing who has opted out of your surveys. You can also download survey reports in Excel format for easy analysis and reference.
Features:
- NLP Survey structure
- Q&A Management
- Reporting and Analytics
- Survey/Poll Management
- Negative Feedback Management
- Real-Time Reporting
SurveyMill is highly rated at 9.2/10 for overall user experience. It has a straightforward user interface that is easy to use and understand. The software offers good customer service with Email and Contact forms.
The pros of using SurveyMill are the following:
- Opt-out feature for contact list management
- Easy report creation in Excel format
- Real-time reporting of survey results
- Quick and practical surveys.
The cons of using SurveyMill are the following:
- No automatic saving of inputs
- Expensive
SurveyMill pricing plans start at £19/month for their Basic plan, which includes unlimited surveys and responses. Their Pro plan is at £49/month and includes more features like Negative feedback management.
SurveyMill is accessible on all devices, including desktop computers, mobiles, and tablets. They also have an app for Android devices available for download on the Google Play Store.
What is an SMS Survey/Poll?
SMS or text message surveys are questions sent to mobile phones through text messaging. SMS surveys are a speedy and effortless way to create and are an excellent method to reach your target audience on their phones. With an SMS-based survey, respondents can text their number to access the survey. However, if they have express permission, you can message the survey with the link directly to their phone numbers.
SMS surveys let you gather customer feedback via text. They’re a crucial part of doing business since they help you efficiently collect data that can turn into valuable insights. Using an SMS survey, you can reach your customers quickly and ask questions promptly.
Customers can either text your number to access an SMS survey or, with permission, you can send the survey directly to their phone.
How does SMS Survey/Poll work?
SMS surveys make it easy to collect feedback via text message. You can use different question types to get the responses you want. Personalized answers help participants engage more with the process.
You’ll need to provide basic details about how your text survey should function. It includes what keyword someone would need to text to initiate the survey, how many times a person can take it, and if responses should be kept confidential.
Input your survey title in the first step, then add questions. You can choose from three questions: numeric response, multiple choice, or open-ended. Each type has different configurations that allow you to validate responses and store them as custom subscriber fields for future use with segmentation and retargeting.
SMS marketing platforms give you the ability to make each experience unique and intimate. You can edit data as much or as little as you want, making customization easy for each customer.
The final step in configuring your text survey is to set up a completion message. You can thank respondents for participating and ask them to sign up for future mass text engagement. By doing this, your SMS marketing platform will be able to track who is on the list and prevent duplicate messages from being sent.
How to send Survey/Poll on SMS?
There are seven ways on how to send Survey/Poll on SMS. The steps are listed below.
- Choose the Survey Type – You can use the type that best fits your needs.
- List the Participants – Make sure you have your contacts ready.
- Create Questions – Set up questions that focus on getting feedback from customers.
- Choose a Survey Company – Select a reliable company that offers SMS survey services.
- Send Invitation Text – Set up the invitation text for your survey and send it out to your chosen contacts.
- Collect Responses – Monitor responses from customers and analyze the data collected.
- Send Results Summary – Use the results from the survey to make informed decisions about your business.
Why do you need an SMS Survey/Poll in your SMS Marketing?
Every business needs to collect customer feedback to understand its customers and improve its services. SMS surveys are a great way to get feedback from your customers with minimal effort. With the help of an SMS survey platform, you can quickly create surveys or polls for your target audience and gain insights into their preferences.
An SMS survey is also helpful in understanding customer satisfaction levels and gaining insights into customer sentiment. This data can be used to create better-targeted campaigns, improve product and service offerings, and increase customer loyalty. Learn more about What is SMS Marketing, Guide and Benefits.
How effective SMS Survey/Poll is?
The effectiveness of an SMS survey depends heavily on how well it is executed. If a survey is too long, respondents may not be motivated enough. Moreover, if the questions are too vague or complicated, respondents might not be able to provide you with accurate answers. When crafting an SMS survey, it is crucial to have a clear goal and understand your target audience.
If done correctly, SMS surveys can be incredibly effective at quickly gathering customer feedback. An effective survey should also have reasonable response rates and provide valuable insights to marketers.
Is SMS Survey/Poll free?
An SMS survey’s cost depends on your platform and the features included in your plan. Some platforms offer a free version, while others have paid plans with more features. The prices range from as low as $0.01 per survey to as high as $0.10 per survey. Depending on the size of your survey, you may also need to pay a one-time setup fee or a monthly subscription fee.
It is essential to consider which type of survey you need and how many messages you will need to send out to determine the cost. Additionally, some platforms limit the number of people that can take it, and responses should be kept confidential. You can also look for special offers or discounts from certain providers to save money.