Auto Reply Message Templates

An auto-reply message is a form of an automated text sent when a condition, such as a missed call or a subscription occurs. Once you have set up a pre-written response, you won’t have to write or send any text manually. Your autoresponder software will automatically deliver your message to the right people at the correct times based on their actions or some other automated criteria.

Auto-reply messages are beneficial for businesses supporting thousands of customers. You’re probably on the road, in a meeting, taking calls, or engaged in other activities. Still, many customers expect a real-time response to their inquiries. It is where auto-reply messages come in to facilitate the communication process.

There are different auto-reply messages, each with its purpose and use case. Here are some of the most common:

1. Generic Auto Reply Templates

A general auto-reply is a message you send to confirm that you’ve received a client’s communication and will contact them soon. Include your company name, hours of operation, and a link to your website in this message since this is generally the first message a consumer will see from you.

Here are some examples of general auto-reply templates that you can use:

  • Thank you for getting in touch with [Business Name]. We have received your message and will respond within [Time Frame].
  • Hi there! We just wanted to let you know we received your message and will be in touch before our offices close at [Closing Time].
  • I appreciate your interest in 234 Mulberry Ln. We’ll get back to you with a quote within one hour. In the meantime, have a look at similar homes listed below! [link]

2. Thanks for Visiting Auto Reply Templates

Businesses may show their appreciation to customers who recently visited their website or store with an auto-reply. Thank you for visiting message. In most cases, these types of SMS include a call-to-action such as sharing a social media post or signing up for your mailing list.

However, when you thank someone, you want them to know that it’s genuine. Showing your personality may be an excellent way to demonstrate that you maintain a uniform tone in all forms of communication.

Some examples of thank you for visiting message templates include:

  • Thank you for taking the time to visit our website! We hope you enjoyed browsing through our products and services. For more updates, visit our FB page at [link].
  • We are happy to have you in our store today. Get access to exclusive deals and discounts by signing up for our list. Visit [website] for more info.
  • Thank you for purchasing goods from [business]. Your purchases in the United States allow us to do good abroad. Godspeed.

3. Missed Call Auto Reply Templates

Have you ever had a client call you while you’re still at work and not get an answer? Whatever the cause, let your clients know that you’ll contact them again soon.

It is best to have an auto-reply message for missed calls to address your client’s needs promptly.

Here are some examples of missed call auto-reply templates:

  • Hello, you’ve reached [company name]. We’re sorry we missed your call. Our office hours are from 9 am to 5 pm EST. Please leave a message after the tone, and we’ll return your call as soon as possible.
  • Hi John! Sorry, we missed your call! A member of our team will get back to you by the end of the day.
  • Thank you for your call. Our regular office hours are from Monday to Friday, 9 am to 5 pm EST. Please leave a message, and we’ll return your call as soon as possible.

4. Auto Reply Templates to Welcome New Customers

Welcome messages are crucial since first impressions matter. They provide a way for you to show your business’s personality and engage clients, partners, and others as soon as they contact you.

Automated text messages may be used to send welcome messages to customers. It’s not always feasible for an employee to respond to each of these introductions personally, so automated text messaging is ideal. Welcome message examples for businesses include:

  • Welcome to the [company] family! As an official team member, you’ll be eligible for such perks as [this link]. #Useourhashtag on social media to tell others about them and share your experience with others!
  • We noticed you’ve been visiting our website. Do you like what you see? Visit one of our boutiques to view it all in person. Here is a list of your closest stores: [link]
  • Thank you for purchasing from [Business Name]! Don’t hesitate to contact us if you have any queries, or go to our website at [Website URL].

5. Auto Reply Templates for Service Maintenance

Regular maintenance is essential to any business with a digital presence. Whether you perform website audits, email marketing campaigns, run paid ads on social media platforms, or manage your reputation on review sites, it is vital to inform your customers about the downtime and thank them for their patience.

To keep your customers in the loop, using auto-reply templates for service maintenance can be helpful. Some examples include:

  • We’re currently performing a routine software update that will take less than an hour. We will let you know as soon as we’re back up and running!
  • Due to unforeseen technical difficulties, our website is down temporarily. We are working hard to resolve the issue and will be back up soon. Thank you for being so patient!
  • We are currently closed for maintenance. Please check back later or contact us at (123) 456-7890 for more information.

6. Out-of-Office Replies

It’s also critical to display your company’s personality in automated communications, such as alerts that someone is out of the office or unavailable. Customers appreciate it when you are concerned about what they have to say and that you will reply as soon as possible.

It is precisely what these business auto-reply messages accomplish by explaining why no one is accessible at the moment and providing a time frame for a later response. Here are some examples:

  • Hello there! We received your message, but we’re a little preoccupied with ensuring that everyone is cared for. A representative will respond when they have time. A representative will respond – the expected wait time is 12-16 minutes.
  • Thank you for submitting your application to [organization]. Our primary reader is currently occupied, and she will be back in the office on January 8, 2020. Someone from her team will contact you again by then.
  • Hi, you’ve reached the voicemail of Sarah Smith. I’m currently out of the office until December 31, 2019, but I will periodically check my messages. Please leave a detailed message, and I’ll get back to you as soon as possible.

7. Transactional Texts

Transactional text messages are automated messages sent in response to specific customer actions. They can be used for various purposes, including sending alerts when orders have shipped, providing receipts or tax documents, or sending an immediate confirmation after someone has made a purchase.

If you want to use transactional texts as part of your auto-reply strategy make sure that you only send them to customers who have opted-in to receive them. Likewise, ensure that the message is clear and concise. Lastly, don’t forget to include a call-to-action (CTA) so that recipients know what to do next.

Here are some examples of transactional texts:

  • Thank you for placing an order with our company! The products you purchased have been shipped, and you should receive them in the next few days. If you have any questions, please contact us at (123) 456-7890.
  • With the code LISTENUP, you can take advantage of this week’s terrific earbuds and speakers offered at all participating retailers.
  • Each month, you may get one FREE Twitch Prime membership by collaborating with us. Visit [link] and show your support for your favorite team!

8. Auto Reply Templates for Social Media Engagement

Social media auto-reply messages are a great way to engage your followers and build relationships with potential customers. These messages can thank people for following you, answering frequently asked questions, or providing information about upcoming sales or events.

Here are some examples of social media auto-reply messages:

  • Good morning, [name]. Thank you for your intention to attend our workshop. The event will occur in our office at [address] on November 11 at 3:00 pm. Please be sure to arrive 15 minutes before the start time. Thank you again, [name].
  • Thanks for following us on Twitter! We’re so glad to have you as part of our online community. If you ever have any questions or feedback, don’t hesitate to reach out to us via DM at (123) 456-7890.
  • Hello, [name]. We are glad that you were satisfied with our service. You can leave a review [here] and help others with your recommendation if you’d like.

How to Setup Auto Reply Messages?

Auto-replies are activated in response to the settings you establish. Your criteria can be as basic or complex as you want them to be.

For example, you may create an auto-response after 15 minutes if an agent hasn’t responded to a text message. You may also choose the conditions for sending a text response if a consumer uses a particular phrase or term.

If you are using an SMS marketing platform, follow these steps to set up your auto-reply messages:

  • Determine what types of messages you want to send and the criteria for sending them.
  • Check that your SMS platform supports auto-reply features, and select one that meets your needs.
  • Integrate the platform with your business or organization’s existing communication channels, such as your website or email marketing software.
  • Test the auto-reply features, and make any necessary adjustments or changes to improve your results.

What are the Best SMS Platforms for Auto-Reply Messages?

There are many different SMS platforms for auto-reply messages available, and the best one for your organization will depend on various factors. Some key considerations include the features you need, the size and type of your customer base, and your budget.

Our top choices for the best SMS platforms for sending auto-reply messages are following:

  1. JookSMS: This platform provides a wide range of features, including auto-reply messages for customers who text keywords or phrases.
  2. IM Auto Reply: This app has an auto-reply tool that allows you to personalize and reply to messages from various platforms.
  3. TextMagic: With this platform, you can create custom auto-reply messages and even include scheduling features to automate your messaging during off-hours.
  4. DoItLater: Do It Later is an auto-reply app that may be used to schedule, auto send, and reply to emails, missed calls, social media messages, and SMS.
  5. WhatsAuto: The WhatsAuto app is a simple auto-reply tool that works on Android mobile phones and WhatsApp.

What are the Benefits of Auto Reply Messages?

Automatic replies have many benefits for businesses and organizations. These messages help to engage customers and build relationships, improve customer service, and reduce the need for manual follow-up by agents or staff.

Auto-reply messages offer businesses the following benefits:

  1. Provides Reassurance: You may send an auto-reply to confirm that you’ve received their text and let them know something is being done. Whether you’ve added them to a mailing list or are dealing with their inquiry, you can quickly assure them that you’ve received their message.
  2. Confirms the Service: If you are using auto-reply messages as part of your customer service strategy, they can be used to establish and schedule the desired service delivery.
  3. Improves Response Times: By automating some aspects of your customer interactions, your response times will increase, and customers will be more likely to remain engaged with your organization.
  4. Allows Agents to Focus on Other Tasks: If you are using auto-reply messages for customer service inquiries, your agents will be able to focus on other tasks, such as sales or support, while the initial contact is being made.
  5. Reduces Manual Follow-Up: Automated follow-up messages lessen the need for manual follow-up. It can free up time for other tasks, such as sales or support.
Scroll to Top